Training : Agents : Workplace Training : Tips

WORKPLACE COACHING

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> Training Needs Analysis
> Brainstorming

Training Tips

Workplace coaching needs to use a variety of methods to successfully train your staff. Some of the tools for coaching include:

  • Observation (two way)
  • Case studies
  • Brainstorming
  • Oral discussion
  • Oral tests
  • Written tests
  • Projects and assignments
  • Demonstration (two way)
  • Documentation
  • Practical display
  • Presentation
  • Role Play
  • Mentoring/Buddy system
  • Repetition/Rote learning
  • Traineeship program
  • External training courses
  • Inhouse training using internal staff or external consultants
  • CD's / Video's / Specialist books and magazine

Training Needs Analysis

Training needs to be structured, ongoing, evaluated and monitored.

Testing processes need to be:

  • Fair
  • Sufficient
  • Relevant
  • Current
  • Evaluated

The trainer needs to provide positive, effective and constructive feedback.

Brainstorming

Open problem / issue solving technique.

The brainstorming technique is a group activity used to create new ideas and improvements in your business.

Needs:

  • White board or butchers paper.

Rules:

  • One person (either internal or externally appointed) acts as the facilitator.
  • Suggested numbers of participants not to exceed 10 (6 to 8 is ideal). If there is to be more than 10 then consider breaking into groups.
  • Accurately identify topic.
  • Facilitator (or assistant) writes everything down.

Early Stage:

  • Wild ideas are totally acceptable and must be written down (wild ideas may lead to further creative thoughts).
  • Continually generate ideas and come up with as many as possible.
  • Build on ideas and different combinations and creative directions will often occur.
  • Then the ideas are all written down.
  • Start evaluating and prioritising the ideas using an Action Planner which has a time line approach, eg who to action them and by when.
  • Discuss implementing the ideas. This may warrant a further brainstorming session.

 

To conduct this type of training, the Real Estate Education Company and Micro Affinity Pty Ltd have combined to assist you with a training needs analysis in setting up your ongoing training programs and train you 'how to train'.

For further information contact:
Geoff Buck - 0418 306 588
Email: Real Estate Education Company